Terms and Conditions / Warranty Claim Guidelines / Privacy Policy


This online shop is run by:

Baloun s.r.o.

with registered office at Žižkovská 1350, 691 02, Velké Bílovice, Czech Republic

Registration Number: 26918676, 

is subject to VAT number CZ26918676.

registered in the Business Register maintained by county court in Brno,

file number C 44614/KSBR

Delivery address: Žižkovská 1350, 691 02, Velké Bílovice, Czech Republic

Contact email: info@baloun-flexisaddles.eu



All orders accepted by us are binding. As a producer, we reserve the right to refuse an already received order without giving a reason. If customer has already paid for the goods, the price will be returned to customer's bank account.
After our accepting order and successfull customer’s payment, order goes into production, in case of made to order goods.

Products and materials:

All photos of products and materials displayed on the web interface are illustrative and actual product or material may differ slightly.  The color may be distorted depending on the device you use to view web pages. However the changes do not have a significant effect on function or design. If it is otherwise we will inform you about this fact.

Delivery time: 

Most of products from our workroom are made to order and delivered within at least 4 weeks (usually within 14 days)  from day of payment and completion of brief from Customer. In case of shortage of material or in case that our production capacities are overloaded and delivery time would be signitificantly extended we will inform you of this fact. The Customer accepts that prolonguing of delivery time from these reasons is not a reason for cancelling the order. We cannot grant you the time of delivery of the goods by the carrier. Approximate shipping time is between 2-5 working days in EU.

How we deliver:

Our products are delivered wolrdwide by general carrier zaslat.cz (GLS, DPD,..)

How to pay:

All orders must be prepaid in advance. You can pay directly on our website by card (Comgate.com) or by bank transfer.

Check on delivery:

Even if each of the products passes quality control, please check your product once it arrives. If you find any difference to your order or defect, please let us know. 


Withdrawal from the contract:

Customer can withdraw from the contract within 14 days from the day of accepting the goods, but not in case of made to order goods. Most of our range of products consist of goods made to order directly for customer acccording to the specifications he has entered. Also our products are designed in our own design studio. These original products are labeled "design by Marcela Balounova" And for this reason this goods cannot be returned. We draw your attention to this fact on the web interface during ordering process.

You can also use an online dispute resolution platform http://ec.europa.eu/consumers/odr/  

Return/exchange goods:

In case of returning goods you are obligated to return us the goods within 14 days from the withdrawal from the contract. You are obligated Return/Exchange goods wrap in original packaging to avoid its damage or destruction and delivery to our delivery address. We recommend to attach copy of invoice or order receipt and written statement on the withdrawal from the contract/exchange. Should we find out that the returned/exchanged goods are damaged, already  used, worn, dirty or partially consumed, we are entitled to refuse this goods.


The warranty period is twenty-four months from the receipt of the goodsAs the seller we are liable that the goods have no defects as of the moment of its takeover.
Excessive wear of the product is not a reason for a complaint.

Privacy Policy:

We take your privacy seriously and will take all measures to protect your personal information. Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone. You provide us with your personal data particularly by completing your purchase order, eventually by registration. Some personal data can be collected and saved via cookies during visit on the website.

Terms and Conditions / Warranty Claim Guidelines / Privacy Policy are valid and effective as of 1st July 2020.